Enhanced ITSM Automation Through ServiceNow Incorporation
In a bid to simplify workflows and enhance operational efficiency, Qualys and ServiceNow have integrated their platforms. This integration equips users with smarter tools and deeper insights, thereby reducing manual effort and improving operational efficiency.
Seamless Integration with ServiceNow Yokohama
The Qualys Cloud Platform Integration app is now compatible with ServiceNow Yokohama. Users can install and manage this integration via the ServiceNow IntegrationHub Store, where certified apps and integrations are available for download and deployment within the ServiceNow instance.
Improved CI Matching Accuracy
The latest updates to the Qualys VMDR ITSM integration have led to improved CI matching accuracy. This is achieved by strengthening asset-to-CI associations using additional identifiers such as serial number. For customers using ServiceNow discovery to maintain their CMDB, the Serial Number addition to the IRE rule ensures all Qualys Hosts are matched to your CIs.
Automated Incident Auto-Closure Rules
The integration also introduces Automated Incident Auto-Closure Rules. These rules automatically close stale or non-actionable vulnerability tickets based on detection and asset lifecycle data. The "Auto Close Incident for Retired CI" option can be checked to enable this rule, which applies only to Qualys assets that are successfully matched to Configuration Items (CIs) in ServiceNow.
Auto-Closure Rules address the challenge of keeping ServiceNow incidents aligned with the current state of Qualys-reported purged or retired assets. They also help maintain a clean and relevant incident queue by automatically closing stale tickets related to decommissioned assets.
Enhanced Cloud Asset Mapping
Enhanced Cloud Asset Mapping is now available, utilizing Cloud Account IDs for better visibility and classification of assets in hybrid cloud environments through enhanced metadata tagging. Looking ahead, support for Cloud Resource ID will be extended to further reinforce CI alignment across hybrid cloud environments and improve end-to-end visibility.
The Cloud Account ID column has been introduced in the Qualys Host Asset table to help security and IT teams map assets more accurately to their corresponding cloud accounts or subscriptions. This update enhances metadata accuracy and improves the effectiveness of vulnerability tracking and remediation in hybrid and multi-cloud environments.
Empowering Configuration Compliance
The new Qualys Policy Audit app integration with ServiceNow empowers enterprises to manage configuration compliance with the same intelligence and automation that drives modern vulnerability management. The Qualys Policy Audit app is now available on the ServiceNow store, importing configuration assessment data to help automate compliance remediation workflows.
In conclusion, the latest releases of Qualys Core 3.0.0 and Qualys VMDR 3.0.1 introduce enhancements for reducing manual effort, improving incident accuracy, and empowering teams with smarter tools and deeper insights. To get started with the Qualys VMDR and Policy Audit apps, simply request them from the ServiceNow Store, and a Qualys representative will review your subscription and approve access.
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