Overseeing Medical Institutions in Neuss, Rhine Region
In the region of Rhein-Kreis Neuss, the health department plays a crucial role in ensuring the best possible quality of patient care. The responsibility of the health department is derived from the Hospital Structural Act of the state of North Rhine-Westphalia (KHGG NRW, §11).
Maike Render, who joined the corona team at Rhein-Kreis Neuss in 2020 and has been working in the department of health management since last year, leads this initiative. Her colleagues in the department are experienced administrative staff.
The hospital oversight does not work against hospitals but seeks a joint effort to maintain high patient satisfaction. If patients or their relatives encounter issues such as neglect by nursing staff, not being able to get appointments after multiple attempts, feeling unheard on the phone, waiting too long for discharge, or other concerns, they can submit complaints or tips to the health department via email at [email protected].
The hospital oversight follows up on all tips to ensure quality in hospitals and private clinics. If issues persist or are serious, such as hygiene violations or staff neglect, the local public health office (Gesundheitsamt) of Rhein-Kreis Neuss would intervene. They conduct inspections and enforce regulations related to hospital hygiene, equipment safety, and staffing standards.
Nadine Broisch, head of the department of health management and hospital supervision, emphasizes the importance of joint efforts with hospitals to maintain high patient satisfaction. The health department aims to work with facilities to find solutions and support them in permanently optimizing processes.
It's essential to note that the health department does not handle suspected or proven treatment errors. For such cases, medical chambers are the right contact partners.
For precise details on the formal oversight and complaint resolution procedures specific to hospitals in Rhein-Kreis Neuss, contacting the Gesundheitsamt Rhein-Kreis Neuss directly would be the most reliable approach. These entities typically outline the steps for submitting complaints and how investigations and resolutions are conducted.
The hospital oversight's phone number is 02181 / 6 01 54 80. The health department takes all complaints seriously and examines each individual case. For more information, you can visit the Rhein-Kreis Neuss health department's website or contact them via email.
The health department in Rhein-Kreis Neuss, through collaboration with hospitals, focuses on improving health-and-wellness and addressing medical-conditions, ensuring the best quality of patient care as outlined by the Hospital Structural Act of North Rhine-Westphalia (KHGG NRW, §11). Science plays a significant role in this process, as the health department follows up on complaints and tips to maintain high standards in hospitals and to enforce regulations related to hospital hygiene, equipment safety, and staffing standards.
