"Understanding 'quiet cracking' and potential actions for leaders"
In a recent survey conducted by the Institute of Internal Communication (IC Index), it was found that just over half (51%) of UK workers feel that leaders understand the challenges they face. This statistic highlights a significant gap in understanding between leaders and employees, a gap that could potentially lead to a phenomenon known as 'quiet cracking'.
'Quiet cracking' is a term coined by TalentMS, a talent management software provider, and refers to employees feeling insecure about their work due to a perceived lack of career progression or fears of AI replacing their jobs. This insecurity, combined with fewer opportunities in the job market and stagnating wage growth, has created a "perfect storm" in the workplace.
Lucy Bisset, director of recruitment consultancy Robert Walters North, stated that employees are more inclined to stay in their current roles, even if they have to suffer in silence rather than burn out in view of company leaders. This silence can lead to 'quiet cracking', which, unlike 'quiet quitting', may not show up immediately in performance metrics but is considered just as dangerous.
To combat this issue, leaders are encouraged to make themselves more available for employees who want someone to talk to. Regular one-to-one sessions should go beyond just asking employees how they are; leaders should find out how employees are managing their workloads, whether they're finding anything difficult, and whether they need any additional support.
Moreover, leaders should keep employees updated on company goals and strategy to make them feel part of the team and connected to the company culture. Building in more meaningful listening, beyond one-off question-and-answer sessions, is crucial.
Ensuring employees are being heard involves creating space for them to grow, such as through mentorship, learning and development programs, and training. Recognizing and rewarding employees' contributions can help to motivate them and give meaning to their jobs.
Anthony Monks, PR director at B2B tech agency ITPR, compared 'quiet cracking' to a hairline fracture, stating that left untreated, it spreads beneath the surface. It can lead to disengagement and eventually affect the quality of work.
Interestingly, the rate of leaders understanding the challenges is higher among companies with fewer than 1,000 employees, with 7 in 10 employees reporting that their leaders understand their challenges.
In conclusion, addressing 'quiet cracking' is a critical issue for leaders. By fostering open communication, providing support, and creating opportunities for growth, leaders can help to prevent 'quiet cracking' and create a more engaged and productive workforce.
